Refund & Cancellation Policy

At Elevori, we take pride in delivering thoughtful, high-quality creative services tailored to every client. As our work involves planning, strategy, design, and dedicated creative time, the following Refund and Cancellation Policy applies to all services provided by Elevori.

By purchasing any of our services, you agree to the terms outlined below.

Refund Policy

Social Media Subscription Plans

Our social media subscription plans are billed monthly in advance.

Because content planning and production begin shortly after payment is received, subscription fees are non-refundable once work has commenced for the current billing period.

Refunds will not be provided for:

• Unused posts or deliverables
• Changes in business circumstances
• Delays caused by the client
• Failure to provide required content or approvals
• Dissatisfaction resulting from changes in preference after work has been completed according to the agreed brief

If no work has commenced and payment was made in error, please contact us as soon as possible so we can review your request.

One-off Creative Services

This includes, but is not limited to:

• Branding & Logo Design
• Brand Identity
• Website Design & Development
• UI/UX Design
• Content Creation
• Marketing Materials
• Creative Strategy

A deposit may be required before work begins.

Once a project has commenced, deposits are non-refundable, as they cover project planning, research, and time already invested.

If a project is cancelled after work has started, the client will be invoiced for all work completed up to the cancellation date.

Completed and approved projects are not eligible for refunds.

Billing Errors

If you believe you have been charged incorrectly, please contact us within 7 days of the payment date.

Verified billing errors will be corrected or refunded where appropriate.

Cancellation Policy

Monthly Social Media Subscriptions

You may cancel your subscription at any time by providing at least 7 days’ notice before your next billing date.

Your subscription will remain active until the end of your current paid billing period.

No partial refunds or credits will be issued for any unused portion of the current month.

Once your subscription ends:

• Scheduled work for the paid month will be completed.
• Future content creation will stop.
• No further payments will be collected unless you choose to subscribe again.

One-off Projects

Projects may be cancelled before work begins.

If work has already commenced, Elevori reserves the right to charge for work completed up to the cancellation date.

Any completed design files delivered before cancellation remain the property of Elevori until full payment has been received.

How to Cancel

To cancel a subscription or project, please contact us using the details below.

Email

hello@elevori.co.za

Please include:

Your full name
Business name (if applicable)
The service you wish to cancel
Your reason for cancellation (optional)